Bookline is a virtual assistant that answers the phone in restaurants to manage reservations.
Bookline is able to answer calls to manage reservations. This includes inserting, modifying, cancelling reservations. It also makes proposals if there is no availability for the date and time requested by the customer.
It doesn’t know how to register reservations with special requests. In those cases it transfers the call to the restaurant.
English and Spanish.
The price varies according to the activity of the restaurant. Feel free to contact us and we will provide you with a quote for your restaurant.
We offer a 2-week trial without obligation. If you are not convinced with the service by the end of the trial , we will assist you in the uninstallation without any cost.
The restaurant activates the diversion on the phone and the robot will answer on behalf of the restaurant. In case it is not able to manage the call, it transfers the call back to the restaurant.
A diversion is activated on the restaurant’s phone to our system. Depending on the case we have to provide a physical VoIP phone
By dialing a code in the restaurant’s phone. This code depends on each phone provider and will be provided to you at the beginning of the test without obligation.
A digital reservation book and a phone.
Bookline is not for everyone. It will only be of value to you if you receive many bookings by phone and/or if your staff cannot cope with all of them.
At the end of each month, we provide an activity report. In that report you will see some metrics that will help you to evaluate the performance of the virtual assistant.
Facebook and WhatsApp.
On average we are able to automate 80% of the calls without human intervention. This percentage is indicative and may vary depending on the type of calls that you receive.
Bookline started 3 years ago. We currently manage over 12,000 calls per month and operate in more than 10 cities.
If you decide to take the trial without obligation you will understand why. :guiño:
Among others, 24/7 and immediate attention, savings of 2-3 minutes of work for each automated call, reservation assurance at work peaks, more freedom for the waiters to give a better attention in the restaurant.
If the robot doesn’t detect that it is a reservation, it passes the call directly to the restaurant.
Depending on the preferences of the restaurant, the robot can redirect the call to the manager’s mobile, inform the customer to call during service hours or simply wait a few minutes until a waiter is available.
The robot always asks the user to confirm the reservation data to ensure that the data is correct before registering it in your digital book.
You indicate in your reservation book that you do not want to receive reservations for that day. Bookline immediately detects the change and updates the available booking slots.
Bookline detects it from your reservation book and depending on the preferences of the restaurant transfers the call or indicates to the customer that the shift is full.
You can limit the scope of the bookline so that it does not work with all the tables in the restaurant and thus avoid possible desynchronization between the reservation book and reality.
If the customer stays silent or says any word other than reservation, the robot passes the call to the restaurant.
Yes. The experience in each restaurant is unique and that is why the robot adapts to the way the restaurant treats its customers.
Yes. The robot can be configured with the schedule that best suits your restaurant.
You need to enter a code in the restaurant’s phone that varies depending on the phone provider. Bookline provides this information at the time of installation.
Bookline asks for the customer’s name but you can also identify the reservation by the telephone number.