Bookings & appointments
Optimize the management of reservations and appointments with natural conversations: accept, modify and cancel in a simple way
What we can automate
With 24/7 availability and no waiting times, our assistants allow us to offer a superhuman customer experience.
- Real-time availability
- Client identification
- Call rerouting
Real-time availability
We provide updated availability information optimizing the management of supply and demand in real time. Customers can make last minute bookings and cancellations.
Client identification
Recognizes contact and number, greeting by name and offering a personalized conversation from the very first moment. In addition, it suggests specific options depending on the customer track record.
Call rerouting
Customize the IVR to direct calls to the appropriate department and identify keywords without the need for dialing and avoiding unnecessary information to provide efficient and fast handling.
Why automate?
Increase conversion rate
96% success rate in the appointment management
Cut costs
Decrease customer support costs
Identify customer trends
Extract data and insights from incoming calls and take the right decisions
Improve brand image
Give 24/7 customer support and maintain a stable brand image
How we do it
Start your bookline journey
We will provide you with a phone number integrated with your software so you can see the real experience the user will have when calling your business.
If you like it, we will reroute the call the real number and the assistant will answer all calls. Remember that whenever necessary, the call will be passed on to the local branch.
At the end of the testing phase, we will share with you a detailed report with the most important metrics and the assistant’s performance.