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Bookings & appointments

Optimize the management of reservations and appointments with natural conversations: accept, modify and cancel in a simple way

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What we can automate

With 24/7 availability and no waiting times, our assistants allow us to offer a superhuman customer experience.

  • Real-time availability
  • Client identification
  • Call rerouting

Real-time availability

We provide updated availability information optimizing the management of supply and demand in real time. Customers can make last minute bookings and cancellations.

Client identification

Recognizes contact and number, greeting by name and offering a personalized conversation from the very first moment. In addition, it suggests specific options depending on the customer track record.

Call rerouting

Customize the IVR to direct calls to the appropriate department and identify keywords without the need for dialing and avoiding unnecessary information to provide efficient and fast handling.

Why automate?

Increase conversion rate

96% success rate in the appointment management

Cut costs

Decrease customer support costs

Identify customer trends

Extract data and insights from incoming calls and take the right decisions

Improve brand image

Give 24/7 customer support and maintain a stable brand image

How we do it

  • Define your needs

    We analyze your business model and design an assistant that fits the experience you want to offer.

  • Design and configure

    We configure the conversational flow and optimize its AI capabilities, as well as make the necessary integrations.

  • Activate

    We do extensive testing to ensure the quality and performance of the assistant. Once activated, we monitor the results closely and have continuous follow-ups.

Start your bookline journey

We will provide you with a phone number integrated with your software so you can see the real experience the user will have when calling your business.

If you like it, we will reroute the call the real number and the assistant will answer all calls. Remember that whenever necessary, the call will be passed on to the local branch.

At the end of the testing phase, we will share with you a detailed report with the most important metrics and the assistant’s performance.

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