Customize the IVR to direct calls to the appropriate department and identify keywords without the need for dialing and avoiding unnecessary information to provide efficient and fast handling.
Optimize your bot performance and get to know your customers, leads and employees through call center analytics and transcripts. Get data-driven tools to improve your automation strategy, ensure consistent performance and deliver exceptional service with every interaction.
We will provide you with a phone number integrated with your software so you can see the real experience the user will have when calling your business.
If you like it, we will reroute the call the real number and the assistant will answer all calls. Remember that whenever necessary, the call will be passed on to the local branch.
At the end of the testing phase, we will share with you a detailed report with the most important metrics and the assistant’s performance.