Identify and transfer requests in record time
Customize the IVR to direct calls to the appropriate department and identify keywords without the need for dialing and avoiding unnecessary information to provide efficient and fast handling.
Benefits
automate transactions easily and without waiting.
assign tickets to live agents and anticipate actions
Beneficios
say goodbye to the classic IVR and keyboards.
understand and redirect to the right departments.
Connect customers with the right agent
Optimize your bot performance and get to know your customers, leads and employees through call center analytics and transcripts. Get data-driven tools to improve your automation strategy, ensure consistent performance and deliver exceptional service with every interaction.
Why automate?
Increase conversion rate
96% success rate in the appointment management
Cut costs
Decrease customer support costs
Identify customer trends
Extract data and insights from incoming calls and take the right decisions
Improve brand image
Give 24/7 customer support and maintain a stable brand image
How we do it
Start your bookline journey
We will provide you with a phone number integrated with your software so you can see the real experience the user will have when calling your business.
If you like it, we will reroute the call the real number and the assistant will answer all calls. Remember that whenever necessary, the call will be passed on to the local branch.
At the end of the testing phase, we will share with you a detailed report with the most important metrics and the assistant’s performance.