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Flexible surveys for accurate responses

Know what customers think and make the best strategic decisions for your business.

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Benefits

Generate trust

Make your customers feel important by allowing them to share their experience with you and increase their loyalty.

Make smart decisions

Survey results provide informed data to make strategic decisions for your business, which can drive sustainable growth and success.

Beneficios

Understand the real needs

Asking your customers about their needs gives you a clear vision of what they are looking for, adapting your offer to their demands.

Value all opinions

Feedback provides value and insight into your product or service that allows you to improve it.

Goals

  • Measure client loyalty
  • Evaluate client satisfaction and long-term value
  • Address negative feedback to retain customers and reduce churn rate.
  • Identify brand promoters who spread positive comments.

The best surveys for the best customers

Customize each survey you send depending on the moment and the response you want to get. NPS, CSAT or simply an opinion about a specific service or reservation: We adapt to each case.

Why automate

Increase conversion rate

96% success rate in the appointment management

Cut costs

Decrease customer support costs

Identify customer trends

Extract data and insights from incoming calls and take the right decisions

Improve brand image

Give 24/7 customer support and maintain a stable brand image

How we do it

  • Define your needs

    We analyze your business model and design an assistant that fits the experience you want to offer.

  • Design and configure

    We configure the conversational flow and optimize its AI capabilities, as well as make the necessary integrations.

  • Activate

    We do extensive testing to ensure the quality and performance of the assistant. Once activated, we monitor the results closely and have continuous follow-ups.

Start your bookline journey

We will provide you with a phone number integrated with your software so you can see the real experience the user will have when calling your business.

If you like it, we will reroute the call the real number and the assistant will answer all calls. Remember that whenever necessary, the call will be passed on to the local branch.

At the end of the testing phase, we will share with you a detailed report with the most important metrics and the assistant’s performance.

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